Great question!

You do not need to sign up ahead of time for these events:

• Craft Night
• Any TCG Free-Play events
• Dungeons & Dragons Free campaigns
• Friday night Magic: The Gathering Drafts

Please just show up a few minutes early to pay for your ticket!

But some of our events do require pre-registration. These events include:

• Magic: The Gathering Pre-Release Events
• Riftbound Pre-Rift and Summoner Skirmish Events
• Lorcana Pre-Release Events
• Our Exclusive D&D campaigns
• Specialty Classes and Workshops

Signups for these events are generally done in-person at the store, or found on our Shop the Store page, under Event Tickets

If you are a maker, crafter, or artist and would like to sell you products at GameCraft, we have a simple process.

Step 1: Fill out the application at this link:

Vendor Application

Step 2: If your application is moved to phase 2, we will ask you to bring in a sample of your products for us to review.

Step 3: If we decide to partner with you, you will receive our consignment agreement form, and other important documents.

Step 4: Provide us an inventory sheet, and let's get to selling your work!

Yes! We happily order items upon customer request.

We are not accepting resumes or applications at this time. Thank you for your interest in working with us!

Can I get a refund on my pre-ordered products?
Preorders are final at the time of payment. We do not accept cancellations or offer refunds for changes of mind. If GameCraft cannot fulfill your preorder, we will refund your payment. If fulfillment is delayed, we will communicate the updated timeline and provide cancellation or refund options where required by law and to the best of our ability.

Can I return a TCG Product?
All sales of sealed trading card game products and single cards are final. These items are not eligible for returns or exchanges because we cannot verify their handling, storage, or possible tampering once they leave our possession.

If you received an incorrect item, or believe there was an error with your order, please contact us so we can help resolve it. This policy does not limit any rights provided by applicable law.

Can I return a board game or card sleeves?
Board games, card sleeves, and other eligible non-TCG merchandise may be returned within 30 days of purchase, provided they are unopened, unused, and sealed in their original packaging. Proof of purchase is required.

Eligible refunds will be issued to the original payment method. Purchases made with store credit will be refunded as store credit.

For online orders, the return window begins on the date of delivery. Please contact us before shipping a return so we can provide instructions. Customers are responsible for return shipping costs, and original shipping charges are non-refundable unless the return is due to an error on our part.

Opened or used merchandise is not eligible for a change-of-mind return. If your item arrived damaged, is defective, or is different from what you ordered, please contact us promptly so we can help resolve the issue.

Do I need to stay for the entirety of an event to receive prizes?

To receive GameCraft’s completion-based or placement prizes, players must remain enrolled and participate through all scheduled rounds of their portion of the event. Players eliminated from a tournament are considered to have completed their portion and do not need to stay for the remaining rounds.

Players may leave or drop from an event at any time. Please notify staff before leaving so we can update pairings. Players who drop early are not eligible for prizes that require event completion, even if attendance would otherwise guarantee a qualifying placement.

Participation promos and products included with entry are separate from completion-based prizes. Their eligibility requirements will be stated in the event details. Players keep any cards or products already provided as part of their entry.

We ask players to participate in good faith and treat opponents and staff respectfully. Specific publisher rules—including rules governing concessions, draws, and prize eligibility—take precedence over this general policy.

Please review the event’s advertised prize structure and ask staff any questions before registering.